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How Billing Works: Monthly Billing Dates and the First Billing Cycle
Can I Pause or Suspend My Service?
Can I take my number to a new carrier? (porting, port-outs, number transfers)
Will I have to sign a contract for monthly service?
What if my payment fails?
View all 6
Dialer: Replace Missing Icon
Toca Kitchen 2
Samsung Weather (Widget)
Dialer: Set Proper Permissions
View all 31
Voicemail - Setup and other information
Can't Make Calls, No SIM Card Error
How to find the Dial Pad
Can I use my Troomi phone internationally?
Why did my child get a voicemail from an unapproved contact number?
View all 8
How do I add contacts on the Troomi phone?
Can I add email addresses as contacts?
Can I add emergency contacts to the Troomi phone?
How to pull contacts from Parent Portal down to the phone
Onboarding - See here for help
Can I pick my child's phone number? Will the phone number be a local number? Our area code?
Can I port an existing phone number to Troomi?
If we purchase a phone today, do we have to activate it today?
How difficult is a Troomi phone to set up and manage?
View all 7
Customer Referral Program, Promotions, Discounts
Can you bring your own device to Troomi?
Does Troomi offer Expedited Shipping?
Where can I track my shipment?
View all 14
Phone and Parent Portal Settings
Forced Restart KidSmart OS (MDM)
Parent Portal: Add a Shortcut to Your Phone's Home Screen
How to turn on WiFi calling
Parent Portal: Home Page
Addressing Common Cellular Network Issues
View all 21
Messages: Not Getting Texts from iPhone Users
Do you have text monitoring?
What's the difference between MMS and SMS?
What is Troomi's refund policy? Who is eligible?
How long will my phone last? Is there an extended warranty option?
What is the process for getting a phone repaired or replaced? How long does it take?
What do I do if my child sets a passcode on their phone and forgets what it is?
(Draft)Warranty/Insurance to send to customers
Help Desk Software
by Freshdesk Support Desk