Troomi

Account/Billing 6

• How Billing Works: Monthly Billing Dates and the First Billing Cycle
• Can I Pause or Suspend My Service?
• Can I take my number to a new carrier? (porting, port-outs, number transfers)
• Will I have to sign a contract for monthly service?
• What if my payment fails?

View all 6

Apps 31

• Amazon Music
• Dialer: Replace Missing Icon
• Toca Kitchen 2
• Samsung Weather (Widget)
• Dialer: Set Proper Permissions

View all 31

Calling 8

• Voicemail - Setup and other information
• Can't Make Calls, No SIM Card Error
• How to find the Dial Pad
• Can I use my Troomi phone internationally?
• Why did my child get a voicemail from an unapproved contact number?

View all 8

Contacts 5

• Blocking Numbers
• How do I add contacts on the Troomi phone?
• Can I add email addresses as contacts?
• Can I add emergency contacts to the Troomi phone?
• How to pull contacts from Parent Portal down to the phone

Feedback/Requests 0

Marketing/Partnerships 0

Onboarding/Activation 7

• Onboarding - See here for help
• Can I pick my child's phone number? Will the phone number be a local number? Our area code?
• Can I port an existing phone number to Troomi?
• If we purchase a phone today, do we have to activate it today?
• How difficult is a Troomi phone to set up and manage?

View all 7

Ordering/Shipping 14

• Missing Case
• Customer Referral Program, Promotions, Discounts
• Can you bring your own device to Troomi?
• Does Troomi offer Expedited Shipping?
• Where can I track my shipment?

View all 14

Phone and Parent Portal Settings 21

• Forced Restart KidSmart OS (MDM)
• Parent Portal: Add a Shortcut to Your Phone's Home Screen
• How to turn on WiFi calling
• Parent Portal: Home Page
• Addressing Common Cellular Network Issues

View all 21

Texting 3

• Messages: Not Getting Texts from iPhone Users
• Do you have text monitoring?
• What's the difference between MMS and SMS?

Warranty/Returns 5

• What is Troomi's refund policy? Who is eligible?
• How long will my phone last? Is there an extended warranty option?
• What is the process for getting a phone repaired or replaced? How long does it take?
• What do I do if my child sets a passcode on their phone and forgets what it is?
• (Draft)Warranty/Insurance to send to customers