Troomi

Account/Billing 5

• How Billing Works: Monthly Billing Dates and the First Billing Cycle
• Can I take my number to a new carrier? (porting, port-outs, number transfers)
• Will I have to sign a contract for monthly service?
• Managing your Account PIN
• Delayed Activation

Apps 29

• Amazon Music
• Dialer: Replace Missing Icon
• Toca Kitchen 2
• Samsung Weather (Widget)
• Dialer: Set Proper Permissions

View all 29

Calling 8

• Voicemail - Setup and other information
• Can't Make Calls, No SIM Card Error
• How to find the Dial Pad
• Can I use my Troomi phone internationally?
• Why did my child get a voicemail from an unapproved contact number?

View all 8

Contacts 5

• Blocking Numbers
• How do I add contacts on the Troomi phone?
• Can I add email addresses as contacts?
• Can I add emergency contacts to the Troomi phone?
• How to pull contacts from Parent Portal down to the phone

Onboarding/Activation 7

• Onboarding - See here for help
• Can I pick my child's phone number? Will the phone number be a local number? Our area code?
• Can I port an existing phone number to Troomi?
• How difficult is a Troomi phone to set up and manage?
• Does this phone require a SIM card?

View all 7

Ordering/Shipping 7

• Can you bring your own device to Troomi?
• Customer Referral Program, Promotions, Discounts
• Does Troomi offer Expedited Shipping?
• What’s the difference between the two Troomi phones available? Why the price difference?
• How does Troomi compare to other phones?

View all 7

Phone and Parent Portal Settings 21

• Adding A Second Parent to the Parent Portal
• Addressing Common Cellular Network Issues
• All about GPS on Troomi Devices
• Android App Drawer
• Do Troomi Phones Use Mobile Data?

View all 21

Texting 3

• Messages: Not Getting Texts from iPhone Users
• Commonly Asked Texting Questions
• All About Text Messaging

Warranty/Returns 3

• Refunds and 30 Day Return Policy
• How long will my phone last? Is there an extended warranty option?
• What is the process for getting a phone repaired or replaced? How long does it take?