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Knowledge base
Troomi Self-Help
Account/Billing
6
How Billing Works: Monthly Billing Dates and the First Billing Cycle
Can I Pause or Suspend My Service?
Can I take my number to a new carrier? (porting, port-outs, number transfers)
Will I have to sign a contract for monthly service?
What if my payment fails?
View all 6
Apps
31
Amazon Music
Dialer: Replace Missing Icon
Toca Kitchen 2
Samsung Weather (Widget)
Dialer: Set Proper Permissions
View all 31
Calling
8
Voicemail - Setup and other information
Can't Make Calls, No SIM Card Error
How to find the Dial Pad
Can I use my Troomi phone internationally?
Why did my child get a voicemail from an unapproved contact number?
View all 8
Contacts
5
Blocking Numbers
How do I add contacts on the Troomi phone?
Can I add email addresses as contacts?
Can I add emergency contacts to the Troomi phone?
How to pull contacts from Parent Portal down to the phone
Feedback/Requests
0
Marketing/Partnerships
0
Onboarding/Activation
7
Onboarding - See here for help
Can I pick my child's phone number? Will the phone number be a local number? Our area code?
Can I port an existing phone number to Troomi?
If we purchase a phone today, do we have to activate it today?
How difficult is a Troomi phone to set up and manage?
View all 7
Ordering/Shipping
14
Missing Case
Customer Referral Program, Promotions, Discounts
Can you bring your own device to Troomi?
Does Troomi offer Expedited Shipping?
Where can I track my shipment?
View all 14
Phone and Parent Portal Settings
21
Forced Restart KidSmart OS (MDM)
Parent Portal: Add a Shortcut to Your Phone's Home Screen
How to turn on WiFi calling
Parent Portal: Home Page
Addressing Common Cellular Network Issues
View all 21
Texting
3
Messages: Not Getting Texts from iPhone Users
Do you have text monitoring?
What's the difference between MMS and SMS?
Warranty/Returns
5
What is Troomi's refund policy? Who is eligible?
How long will my phone last? Is there an extended warranty option?
What is the process for getting a phone repaired or replaced? How long does it take?
What do I do if my child sets a passcode on their phone and forgets what it is?
(Draft)Warranty/Insurance to send to customers
Help Desk Software
by Freshdesk Support Desk