Onboarding/Activation

Onboarding - See here for help
TABLE OF CONTENTS Connect to Wi-Fi Restart the Phone Connect to Wi-Fi On your Troomi device, swipe down from the top of the screen. Long-press...
Wed, 18 May, 2022 at 3:45 PM
Can I pick my child's phone number? Will the phone number be a local number? Our area code?
Phone numbers are assigned randomly based on the zip code you provide to us. While we don't have the ability for you to choose from a group of available...
Tue, 23 Aug, 2022 at 6:24 PM
Can I port an existing phone number to Troomi?
Yes! We want to make your transition to Troomi as painless as possible. Bring your existing phone number from your current provider on over! We'll welco...
Tue, 23 Aug, 2022 at 6:23 PM
How difficult is a Troomi phone to set up and manage?
We wanted to make phone setup as easy as possible. Once you turn on and activate your child's phone with one click in the Parent Portal, it will be usab...
Tue, 23 Aug, 2022 at 6:27 PM
Does this phone require a SIM card?
Yes, the phone requires a SIM card. It is shipped to you with the phone and is already installed inside the Troomi device. You'll activate the phone thr...
Tue, 23 Aug, 2022 at 6:28 PM
How do I know if there is Troomi service coverage in my area?
We are a reseller of one of the nation's top service providers, so you'll have coverage wherever that network is available. You can type in your zip...
Tue, 23 Aug, 2022 at 6:29 PM
Dialer and KidSmart App Assistant Permissions
After onboarding your new Troomi phone, you will need to set up the Dialer and KidSmart App Assistant so they will work correctly. The KidSmart App Assistan...
Tue, 18 Jul, 2023 at 3:19 PM