Account/Billing

Commonly Asked Billing Questions
All customers are billed through an auto-payment system. The credit card used at purchase is the same card that will be automatically charged on the 7th of ...
Wed, 8 Nov, 2023 at 6:54 PM
Can I take my number to a new carrier? (porting, port-outs, number transfers)
Yes, you can port out a number to a new carrier. When you are ready to do that, we will submit a request to our carrier. It may take them 1-2 business days ...
Thu, 15 Sep, 2022 at 11:31 AM
Will I have to sign a contract for monthly service?
We ask that you agree to our terms and conditions and prepay for your monthly service. However, you won't be locked into anything and can cancel at any ...
Tue, 25 Oct, 2022 at 12:56 PM
Managing Your Parent Portal Account PIN
Troomi's Experience Desk agents will ask you to verify your Parent Portal PIN whenever you request changes be made to your Troomi account. Whether you a...
Thu, 9 Nov, 2023 at 6:04 PM
Delayed Activation
TABLE OF CONTENTS Do I have to activate the phone at the time of purchase?  What about billing? If I wait to activate my phone will I still get charged? ...
Wed, 16 Aug, 2023 at 3:38 PM