Troomi

All customers are billed through an auto-payment system. The credit card used at purchase is the same card that will be automatically charged on the 1st of ...

Yes, you can port out a number to a new carrier. When you are ready to do that, we will submit a request to our carrier. It may take them 1-2 business days ...

TABLE OF CONTENTS How does payment work? How do I upgrade my service plan? Can I pause or suspend my service? How does payment work? We ask that you ...

Troomi's Experience Desk agents will ask you to verify your 4-digit Parent Portal PIN whenever you request changes be made to your Troomi account. Wheth...

Do I have to activate the phone at the time of purchase?  The phone is activated and provided with a phone number at the time of purchase. You will o...

The purpose of this article is to guide you through the process of upgrading or downgrading your calling plan from the Parent Portal. We'll also show yo...