The dial pad will only appear on the phone if the child is allowed to call non-contacts. If you would like to enable this setting, please see below:
- First, log into your Parent Portal account
- On the left-hand side, hover over the Settings Icon and click on Contact settings.
- Underneath Manage New Contacts Requests, toggle ON the switch next to 'Can calls and texts be sent to non–contacts?'
- Turning on this option will allow the child to access the Dialer Pad in the Dialer app.
- Please note: Turning on this feature will allow the phone to only send calls and texts non-contacts. The phone will not receive unknown contact calls or texts. There is another toggle for that if you do wish to receive calls and texts from non-contacts.
- If an existing contact is marked as blocked, communication will still be blocked with them.
- Next, open up the Purple Troomi app on the Troomi phone
- You should see a message pop up
- Wait about 10 seconds
- Close the Troomi App
- On the Troomi phone, open up the Dialer app and you will see the Dialer Pad at the bottom of the screen
- If you don’t see the dialer pad, restarting the phone should make it appear.