TABLE OF CONTENTS

• Summary
• Current Shipping Updates
• Common Questions 
  • Q: How long does it take to ship my order? 
  • Q: Who will be delivering my order? 
  • Q: How long will my order take to get to me? 
  • Q: Will I get a tracking number?
  • Q: How do I track my order status on the Parent Portal?
  • Q: I ordered two phones but I only got one tracking number? 

Summary:

Here are the answers to all your shipping questions! Find answers to our most commonly asked questions about tracking orders. All orders are shipped using FedEx two-day group shipping and typically get to customers within 1-2 days after shipping. 

Common Questions: 

Q: How long does it take to ship my order? 

After you place your order, shipment typically takes place within 5-8 business days. Occasionally, we do experience delays in shipments. When these delays occur, our goal is to inform our customers as quickly as we can.

Q: Who will be delivering my order? 

All orders are shipped through FedEx using two-day ground shipping. Typically, once shipped, your order will arrive from FedEx within 1-2 days. 

Q: How long will my order take to get to me? 

From the time you place your order, your Troomi phone typically arrives within 5-8 business days. While unforeseen circumstances may occasionally cause delays, we are committed to processing and shipping your order as quickly as possible.

Q: Will I get a tracking number?

Yes. You will receive an email letting you know that your order has shipped. The FedEx tracking number will be included in that email. If it is not, you can view the tracking number in the Parent Portal. To do this, log into the Parent Portal and open your profile settings by clicking on the profile icon in the upper right corner of the screen. 

Then, click on 'Order history'.

Once you have located your order, click on the 'Shipped' button to see the ordered details and tracking number. 

You will see the FedEx tracking number, along with other details about the shipment. Simply click the tracking number link, and it will take you to the FedEx website where you can see the latest shipment updates. You can also copy and paste this number directly into the tracking section of the FedEx website. 

Q: I ordered two phones but I only got one tracking number? 

It is common for multiple phones going to the same address to be delivered in the same package. If you ordered multiple phones in a single order, they are most likely going to come in one package, and you will only receive one tracking number. Don't worry. You can always check the details of your order in the Parent Portal.