Yes. You can transfer your Troomi phone number to another carrier when you are ready to switch services.
To get started, contact Troomi Customer Support. We will verify the 4-digit security PIN on your account and provide the account number and port-out passcode you need to give to your new carrier.
Your new carrier will use this information to start the transfer. Most transfers are completed within a few minutes to a few business days, depending on the carrier.
What happens to my Troomi service during the transfer?
Your Troomi service will remain active until your number is successfully transferred. Once the transfer is complete, your Troomi line will automatically be canceled.
Requesting your port-out information does not cancel or suspend your Troomi service.
Do I need to pay my balance before transferring my number?
Yes. Your account must have no outstanding balance before your number can be transferred. This includes unpaid service charges and outstanding device payments.
What if my transfer takes me into a new billing cycle?
If your number is successfully transferred after a new Troomi billing cycle begins, we will refund any applicable charges for that new billing period.
What if I am transferring my number to AT&T?
If you are transferring your number to AT&T, please contact Troomi Customer Support.
Common Terms
Port my number · Port out · Transfer my number · Move my number · Switch carriers · Keep my number · Transfer my phone number to another carrier
Need help? Contact Troomi Customer Support.
support@troomi.com · (866) 545-4222
Monday–Friday · 8:00 AM–8:00 PM (MT)