Summary

This article will teach you everything you need to know about adding contacts to your child's Troomi phone. There are two easy ways to do it. You as the parent can add the contact directly in the Parent Portal, or your child can request contact approval from their phone.

How to Manage Contact Settings

Parents have the ability to decide the level of Contact approval necessary for each individual device. Select the device profile and simply choose between:

Contact may not be used without approval
Automatically remove contact if not approved within 72 hours
No contact approval necessary.

These three Contact approval options means a phone that can grow with your child.

How to turn on Contact Settings

Parents have the option to toggle on/off the phone's ability to send calls and texts to non-contacts, as well as to toggle on/off the phone's ability to receive calls and texts from non-contacts. Providing granular control over this feature gives parents a tool to truly personalize their child's phone settings.

Please be aware that these settings only apply to non-contacts. If an existing contact is marked as blocked, communication will still be blocked with them.

Please be aware that enabling the 'Can calls and texts be sent to non-contacts' setting will enable the dial pad in the Dialer app.

There is also the option to Manage All Contacts at once. To allow all contacts to make and receive calls and texts to and from the phone, select 'Allow', then 'Confirm section'. All Contacts can also be blocked using this setting.

How to Add a Contact from the Parent Portal

Click 'Add Contact' and enter the contact's information. Select if you would like that contact Allowed or Blocked, and optionally, you can make the contact an Emergency Contact, which will be allowed regardless of restrictions set on the device. When done, click 'Save'.

Emergency Contacts

The Emergency section comes pre-loaded with 3 emergency contacts.

Emergency Response, also known as 911
- This contact cannot be turned off. Since the Troomi device is a child safe phone, 911 must be accessible.
Suicide Prevention Hotline and Human Trafficking Hotline
- The account holder can turn these contacts off, so they do not appear as contacts on the Troomi device.
Local Police, Local Fire, Family Doctor, Local Hospital, Poison Control, Child care, and Baby sitter can also be added.
- Customers can manually input the numbers if they wish. These do not appear in the contact list of the Troomi phone until a phone number is assigned.

Requested Contacts

The Requested Contacts section is where contact requests are sent from the Troomi phone, for the parent to approve or deny. The request will include the name of the contact, phone number, and a note for why the child wants to add the contact.

The customer should also receive an email when their child requests a contact.

When approved, the contact will appear in the child’s Troomi device.

When denied, the contact will be blocked and put in the contact list within the Parent Portal only.

If the customer has the ‘automatically remove contact if not approved within 72 hours’ option turned on, which was explained above, the contact will automatically be blocked if it is not approved within 72 hours.

Common Questions

Your first option is to add contacts through the Parent Portal. There is no contact app on the phone itself, but you can open up the Dialer as if you're going to make a call, and you'll find contacts there. You'll also see a "+" in the top right corner. Tap there, and you'll be able to add contacts that way. Depending on what setting you've selected in the Parent Portal, you’ll either have to approve the contacts your child adds through the Parent Portal, or they'll be able to add them with no approval needed. At this time, contact images can be added only through the Parent Portal. If your child has specific pictures they want for a contact, they can always send them to you to add!

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