Troomi

Account/Billing 6

• Commonly Asked Billing Questions
• Can I take my number to a new carrier? (porting, port-outs, number transfers)
• Commonly Asked Service Questions
• Managing Your Parent Portal Account PIN
• Delayed Activation

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Apps 26

• Amazon Music
• Dialer: Replace Missing Icon
• Toca Kitchen 2
• Troomi KidSmart Apps and Version Numbers
• Dialer: Set Proper Permissions

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Calling 5

• Voicemail - Setup and other information
• How to find the Dial Pad
• Primary Device Identifiers
• SIM Card Installation XCover
• SIM Card Installation (Most Phones)

Contacts 6

• Blocking Numbers
• How do I add contacts on the Troomi phone?
• Can I add email addresses as contacts?
• Can I add emergency contacts to the Troomi phone?
• How to pull contacts from Parent Portal down to the phone

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Onboarding/Activation 6

• Can I pick my child's phone number? Will the phone number be a local number? Our area code?
• Can I port an existing phone number to Troomi?
• How difficult is a Troomi phone to set up and manage?
• Does this phone require a SIM card?
• How do I know if there is Troomi service coverage in my area?

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Ordering/Shipping 6

• Can you bring your own device to Troomi?
• Does Troomi offer Expedited Shipping?
• What’s the difference between the two Troomi phones available? Why the price difference?
• How does Troomi compare to other phones?
• Where Can I Check the Status of My Order?

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Phone and Parent Portal Settings 27

• Adding A Second Parent to the Parent Portal
• Addressing Common Cellular Network Issues
• All about GPS on Troomi Devices
• Android App Drawer
• Do Troomi Phones Use Mobile Data?

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Texting 4

• Messages: Not Getting Texts from iPhone Users
• Commonly Asked Texting Questions
• All About Text Messaging
• Text Message Issues

Warranty/Returns 3

• Refunds and 30-Day Return Policy
• Warranty Information and Commonly Asked Questions
• What is the process for getting a phone repaired or replaced? How long does it take?

General 3

• Can my child video call on their Troomi phone?
• How to Request to Remove Troomi OS
• Phone Cases