TABLE OF CONTENTS


Summary

When a customer requests text logs, the logs will be sent in the form of a CSV file. This document outlines the meaning of each of the columns. 

  • Column 1: phoneNumber 

    • Lists the contact’s name and the phone number of that contact.

  • Column 2: messageData

    • Shows the contents of the text message.

  • Column 3: Type

    • Specifies SMS (standard text messages) or MMS (group or images messages). Troomi does not provide images in the CSV log by default.

  • Column 4: wasReceived

    • Specifies if the text was sent to or received from the Troomi device. 

      • A value of TRUE means the text was received by the Troomi device, and a value of FALSE means the text was sent from the Troomi device.

  • Column 5: wasBlocked

    • Specifies if the message was blocked, meaning the Troomi device did not receive it. For example, a message would be blocked if it was sent from an unapproved contact or a blocked contact. 

      • A value of TRUE means it was blocked, and a value of FALSE means it was not blocked.

  • Column 6: systemsFlagged

    • Specifies if the message was flagged by the content filtering feature. Within the content filtering section of the Parent Portal, the parent has the ability to change their preferences for what types of content should and should not be flagged. 

      • A value of TRUE means it was flagged, and a value of FALSE means it was not flagged.

  • Column 7: ParentAcknowledged

    • Specifies whether the parent acknowledged the message in the Parent Portal. If content filtering is enabled in the Parent Portal, the parent will have the option to click on the message within the text emulator, and they will then have the option to select ‘Flag texts like this less often,’ ‘Flag texts like this more often,’ and ‘This text was flagged correctly.’ These would count as acknowledgements. 

      • A value of TRUE means the parent acknowledged the message, and a value of FALSE means the parent did not acknowledge the message.

  • Column 8: dateTime

    • Shows the date and time the message was sent.