When will I be charged for my monthly service?
Your monthly service payment is automatically charged to the card on file on the 1st of each month.
Does Troomi prorate my first month of service?
If applicable, your first month of service may be prorated based on your activation date. If you activate before the start of a new billing month, you may be charged for only the portion of the month you are receiving service. Your next billing cycle will then include the remaining amount needed to cover the full monthly service charge.
Why was I charged for my Troomi service?
Troomi charges for your monthly service plan, applicable taxes, and other fees associated with your account, such as 911 fees if applicable. Charges may vary depending on your plan and services.
Why was I charged if my device was free?
Promotional offers may provide a device at no cost, but other charges may still apply. These can include activation fees, monthly service charges, and applicable taxes. A service-related charge does not mean you were charged for the device.
Can I get a refund for a billing error?
If you believe you were charged incorrectly, please contact Troomi Customer Support so we can review the charges on your account.
Can I receive a refund for unused service?
Troomi does not provide refunds or credits for unused portions of a service period, including periods when a phone is lost, stolen, misplaced, damaged, or being repaired.
Need help? Contact Troomi Customer Support.
support@troomi.com · (866) 545-4222
Monday–Friday · 8:00 AM–5:00 PM (MT)