Ordering/Shipping

Can you bring your own device to Troomi?
 Troomi  KidSmart OS® is exclusively pre-installed on the Samsung phones available for either purchase or finance on Troomi.com. Troomi does not support out...
Wed, 6 Nov, 2024 at 10:13 AM
Does Troomi offer Expedited Shipping?
We do not offer expedited shipping. Most orders are processed and shipped within 3-5 business days.
Fri, 19 Aug, 2022 at 2:55 PM
What’s the difference between the two Troomi phones available? Why the price difference?
Troomi provides Samsung devices that will last and kids will actually want to use! You can see the differences between the two currently offered devices (A1...
Tue, 23 Aug, 2022 at 6:42 PM
How does Troomi compare to other phones?
A major difference between us and other kid safe companies is the device quality. We are using higher-quality (but still affordable) Samsung devices with in...
Tue, 23 Aug, 2022 at 6:43 PM
Where Can I Check the Status of My Order?
1. Log into the Parent Portal by clicking here. Then click the Account icon in the top right hand corner. 2. Near the middle of the page there is a ba...
Mon, 28 Oct, 2024 at 3:29 PM
Commonly Asked Questions about Plans
Can I change plans?  You can change your phone plan with the click of a button through the Troomi Parent Portal. Simply navigate to your child's ...
Tue, 16 Jan, 2024 at 4:04 PM