Can you bring your own device to Troomi?
We only support the phones offered on Troomi.com. Troomi is a phone and KidSmart OS® combination that lets you guide and safeguard your child's cell pho...
Thu, 21 Sep, 2023 at 3:46 PM
Customer Referral Program, Promotions, Discounts
The best discount we currently have is through our Customer Referral Program. Any Troomi customer can give a personal referral code for new customers. This ...
Tue, 16 Aug, 2022 at 12:55 PM
Does Troomi offer Expedited Shipping?
We do not offer expedited shipping. Most orders are processed and shipped within 3-5 business days.
Fri, 19 Aug, 2022 at 2:55 PM
What’s the difference between the two Troomi phones available? Why the price difference?
Troomi provides Samsung devices that will last and kids will actually want to use! You can see the differences between the two currently offered devices (A1...
Tue, 23 Aug, 2022 at 6:42 PM
How does Troomi compare to other phones?
A major difference between us and other kid safe companies is the device quality. We are using higher-quality (but still affordable) Samsung devices with in...
Tue, 23 Aug, 2022 at 6:43 PM
Where can I find the Status of my Order
1. Log into the Parent Portal and click the Account tab on the menu. 2. Near the middle of the page there is a bar labeled Check Order Status      Pres...
Wed, 7 Dec, 2022 at 12:37 PM
Commonly Asked Questions about Plans
Can I change plans?  You can change your phone plan with the click of a button through the Troomi Parent Portal. Simply navigate to your child's ...
Tue, 16 Jan, 2024 at 4:04 PM