These are the key things we use to identify your Troomi phone to make sure your service works and that it can be managed in the Parent Portal.


If an agent asks for these items, here is where to find them on your phone. Please send a clear (meaning, not blurry) picture of your device's screen for each item.


NOTE: If you have an A12, you will not be able to find the ICCID or see the slot your SIM card is installed in with these instructions. Refer to this article instead: SIM Card Installation (Most Phones)


TABLE OF CONTENTS


IMPORTANT: If you are not able to access Settings on the phone, make sure Device Settings are enabled in the Parent Portal.


In order to follow these instructions, you will need to be able to get into Settings. Try to open Settings (1) on the phone.



Alternatively, from the home screen, Swipe down (1) > select Settings (2)



If Settings doesn't respond, log into the Parent Portal and select the Phone (1) > select the gear button (2) 




If it shows Device Settings Disabled, select Device Settings > set Device Settings to Enabled: ON 

Give the phone about a minute to update and try opening Settings again.

 

 

 



Device Name and Troomi ID

Purple Troomi app (1) >Device Name (2) > Troomi ID (3)



IMEI

Settings (1) > About phone (2) > Lines 5 and 6 (3)


IMEI (slot 1) is the main number we use to identify the phone you have.



ICCID

NOTE: If you have an A12, you will not be able to find the ICCID or see the slot your SIM card is installed in with these instructions. Refer to this article instead: SIM Card Installation (Most Phones)


If you are unable to find the ICCID, a SIM card may not be installed in your phone. Please refer to either of these articles:


Settings (1) > About Phone (2) > Status information (3) > SIM card status (4) > ICCID (5)



SIM Card Slot

Settings (1) > Connections (2) > SIM manager (3) > SIM card slot (4)