Troomi

Account/Billing 11

• Commonly Asked Billing Questions
• Can I take my number to a new carrier? (porting, port-outs, number transfers)
• Commonly Asked Service Questions
• Managing Your Parent Portal Account PIN
• Activation Questions

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Apps 28

• Amazon Music
• Dialer: Replace Missing Icon
• Toca Kitchen 2
• Samsung Weather (Widget)
• Troomi Apps and Version Numbers

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Calling 6

• Voicemail - Setup and other information
• How to find the Dial Pad
• Primary Device Identifiers
• SIM Card Installation XCover
• SIM Card Installation (Most Phones)

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Contacts 6

• Blocking Numbers
• How do I add contacts on the Troomi phone?
• Can I add email addresses as contacts?
• Can I add emergency contacts to the Troomi phone?
• How to pull contacts from Parent Portal down to the phone

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Onboarding/Activation 7

• How to: Troomi Phone Onboarding
• Can I pick my child's phone number? Will the phone number be a local number? Our area code?
• Can I port an existing phone number to Troomi?
• How difficult is a Troomi phone to set up and manage?
• Does this phone require a SIM card?

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Ordering/Shipping 6

• Can you bring your own device to Troomi?
• Does Troomi offer Expedited Shipping?
• What’s the difference between the two Troomi phones available? Why the price difference?
• How does Troomi compare to other phones?
• Where Can I Check the Status of My Order?

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Texting 5

• Messages: Not Getting Texts from iPhone Users
• Commonly Asked Texting Questions
• All About Text Messaging
• Text Message Issues
• MMS Fixes for Customers

General 10

• Can my child video call on their Troomi phone?
• How to Request to Remove Troomi OS
• Phone Cases
• How to Factory Reset a phone
• Managing Memory and Storage

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