Troomi

It depends on what your goal is. We keep track of parent accounts by email address to make sure they're unique. If the goal is just to allow both of ...

TABLE OF CONTENTS Turn Wi-Fi off Ensure mobile data is turned on Restart your phone Enable/Disable Airplane mode Reset APN settings Reset mobile netw...

Some things that are helpful to understand about mobile phone GPS systems.  The GPS system is independent of the regular phone communication, it has ...

TABLE OF CONTENTS What is the App Drawer? App Drawer vs Home Screen How to open the App Drawer  What can you do with the App Drawer Sort  Scroll  ...

Troomi devices do use mobile data, but not in the same way that standard smartphones do.   Most KidSmart® Apps are only available through Wi-Fi connection...

If the customer is having issues on their phone with the phone not syncing with the Parent Portal or the software isn’t functioning like it should, the foll...

Your child can just connect to Wi-Fi like they do at home, as long as their school allows phones to be connected to their wifi.

Each of our phone plans include 1 GB of data per month. Since our KidSmart® Apps only operate on wifi, 1 GB of data should be plenty of power for even the m...

In this article, you will learn how to back up files from your child’s old Troomi phone to their new one using Dropbox. Dropbox provides a convenient and se...

IMPORTANT: Before you reset your phone make sure all Pictures, Videos, Music, and Movies you want are saved off the phone somewhere, a Factory Reset will...