Phone and Parent Portal Settings

Adding A Second Parent to the Parent Portal
It depends on what your goal is. We keep track of parent accounts by email address to make sure they're unique. If the goal is just to allow both of ...
Wed, 17 Aug, 2022 at 12:08 PM
Addressing Common Cellular Network Issues
TABLE OF CONTENTS Turn Wi-FI off Ensure mobile data is turned on Restart your phone Turn on Airplane mode Reset APN settings Reset network settings ...
Fri, 16 Dec, 2022 at 9:25 AM
All about GPS on Troomi Devices
Some things that are helpful to understand about mobile phone GPS systems.  The GPS system is independent of the regular phone communication, it has ...
Thu, 18 Aug, 2022 at 12:21 PM
Android App Drawer
TABLE OF CONTENTS What is the App Drawer? App Drawer vs Home Screen How to open the App Drawer  What can you do with the App Drawer Sort  Scroll  ...
Wed, 21 Sep, 2022 at 6:59 AM
Do Troomi Phones Use Mobile Data?
Troomi devices do use mobile data, but not in the same way that standard smartphones do.   Most KidSmart® Apps are only available through Wi-Fi connection...
Thu, 13 Oct, 2022 at 2:05 PM
Factory Reset Current (1/25/23)
Step 1: Contact Support Contact support to have an agent enable Factory Reset on your device If an agent doesn't enable this, when you go to Step 2, ...
Wed, 22 Mar, 2023 at 9:04 AM
Forced Restart KidSmart OS (MDM)
If the customer is having issues on their phone with the phone not syncing with the Parent Portal or the software isn’t functioning like it should, the foll...
Wed, 19 Jan, 2022 at 12:25 PM
How does my child access wifi in school?
Your child can just connect to Wi-Fi like they do at home, as long as their school allows phones to be connected to their wifi.
Tue, 23 Aug, 2022 at 7:04 PM
How much data comes with a Troomi plan?
Each of our phone plans include 1 GB of data per month. Since our KidSmart® Apps only operate on wifi, 1 GB of data should be plenty of power for even the m...
Tue, 23 Aug, 2022 at 7:03 PM
How to turn on WiFi calling
WiFi calling is a great feature that is provided by your Troomi phone. It will allow you to have consistent ability to send and receive texts and make calls...
Wed, 23 Feb, 2022 at 8:41 AM