Apps
You may occasionally run into error messages or issues with the Dialer. The easiest fix is to reinstall it. Long press the Dialer (1) and select Uninst...
Wed, 9 Aug, 2023 at 5:18 PM
PLEASE NOTE: This issue only affected users on the Do and Dream phone plans. This was resolved in Troomi KidSmart® OS 0.1.76. When trying to use the cam...
Wed, 27 Apr, 2022 at 8:59 PM
There are three ways to add music. 1) One would be to plug the phone into your computer. It will show up like a hard drive with the name of the pers...
Tue, 16 Aug, 2022 at 1:55 PM
You can go into the Parent Portal - Settings - Web Settings, under "Web Access" "Manage Safelist websites". If you click on that, you ...
Tue, 16 Aug, 2022 at 1:57 PM
We apologize, however, Google Play is restricted from Troomi's KidSmart® Apps due to it being an app store. Troomi has KidSmart® Apps which are awa...
Wed, 17 Aug, 2022 at 12:04 PM
There is a way in the Dialer app to change which of the tabs show up first when you open the app. Please follow these steps: Open the Dialer app Ta...
Wed, 17 Aug, 2022 at 12:20 PM
Here are a few things to try: First, make sure your phone is connected to wifi. The apps need wifi to install. Next, check if your KidSmart App Ass...
Fri, 19 Aug, 2022 at 2:49 PM
We have found that sometimes apps haven’t completed the install process and will try to continually install until completed successfully. This will interrup...
Thu, 27 Oct, 2022 at 10:27 AM
If an App gets accidentally removed from a Troomi Phone, in almost every case it will automatically re-downloaded and re-installed as part of regular operat...
Fri, 19 Aug, 2022 at 3:19 PM
If you are using the KidSafe™ browser, go ahead and add mail.google.com to the Kidsafe Browser. If your child is over 13 and has their own Google Gma...
Tue, 23 Aug, 2022 at 6:31 PM