Troomi

You may occasionally run into error messages or issues with the Dialer. The easiest fix is to reinstall it. Long press the Dialer (1) and select Uninst...

PLEASE NOTE: This issue only affected users on the Do and Dream phone plans. This was resolved in Troomi KidSmart® OS 0.1.76. When trying to use the cam...

There are three ways to add music. 1)     One would be to plug the phone into your computer. It will show up like a hard drive with the name of the pers...

You can go into the Parent Portal - Settings - Web Settings, under "Web Access" "Manage Safelist websites".  If you click on that, you ...

We apologize, however, Google Play is restricted from Troomi's KidSmart® Apps due to it being an app store.  Troomi has KidSmart® Apps which are awa...

There is a way in the Dialer app to change which of the tabs show up first when you open the app. Please follow these steps: Open the Dialer app Ta...

Here are a few things to try: First, make sure your phone is connected to wifi. The apps need wifi to install. Next, check if your KidSmart App Ass...

We have found that sometimes apps haven’t completed the install process and will try to continually install until completed successfully. This will interrup...

If an App gets accidentally removed from a Troomi Phone, in almost every case it will automatically re-downloaded and re-installed as part of regular operat...

If you are using the KidSafe™ browser, go ahead and add mail.google.com to the Kidsafe Browser. If your child is over 13 and has their own Google Gma...