The purpose of this article is to guide you through the process of upgrading or downgrading your calling plan from the Parent Portal. We'll also show you the benefits and what you can expect from each of the plans.

Troomi calling plans are set with different monthly costs, as well as different access. The Do plan gives you all of the essentials you need for day to day activity. The Dream plan adds the ability to send group and image messages. The Discover plan gives you all of that, plus access to our curated selection of Troomi approved apps and internet browser options.


You can upgrade or downgrade your service at any time. It's literally as easy as clicking a button! Are you ready to make the change? Here's what you'll need to do-

1. Log into your Parent Portal account.

2. From the landing page, click on the silhouette associated with the line you would like to update.

3. Click the Edit Plan link. This will take you to the Select Device Plan screen.

4. The calling plans are listed at the top, with the benefits of each listed below. Below each price, there is a purple button. The plan you currently have will say Chosen Plan.

5. Press the purple Select Plan button under the plan you want.

6. Finally, click Update Plan at the bottom of the page.

7. You're all set! Just refresh the browser and make sure you are seeing the correct plan in the 'Phone Plan' section in the Parent Portal. 

Your plan change will be reflected in the next billing cycle. You will be prorated based on when you upgraded or downgraded. If you are upgrading, your new features will be available instantly, as long as the phone is actively syncing to the Parent Portal. If you are downgrading, decreased access will be immediate as well.

If you run into any issues while upgrading/downgrading the plan, here are a couple of helpful things you can try:

1. If you are trying to change the plan from a cellular device, try from a laptop or desktop.

2. Try using a different browser.

3. If you don't have a different browser, you can clear the cache and cookies (these steps are browser specific and instructions are available through the developer's website). 

4. Put your browser in Incognito mode.

If none of these steps help, please open a support ticket by:

Troomi phone support: 866-545-4222


Parent Portal: Once logged into the Parent Portal, click the orange question mark in the bottom right hand corner of the page. This will bring you to the support page, where you can submit a support request and access support articles!