Yes, you can port out a number to a new carrier. When you are ready to do that, we will submit a request to our carrier. It may take them 1-2 business days to respond that the port out was done successfully. 

Once they respond, we will send the port-out information over to you. This information will consist of an Account Number and a Port-out or Transfer PIN. 

Most carriers require your current line with Troomi to remain active until the port process is completed. We won’t cancel your Troomi line until you let us know that the port-in process with your new carrier has been completed. 

At that point, you will need to let us know so that we can cancel your Troomi line. If during the port-in process to your new carrier we cross into a new Troomi billing cycle, we will refund you any applicable charges that occurred.