This article contains basic troubleshooting methods to resync the contact list from the Parent Portal to the Troomi phone. This is useful when you make changes in the contact section of the Parent Portal and the phone is not reflecting those changes.
Emergency Contact Method:
1. Navigate to the Contacts section of the Parent Portal
2. Click on a single contact that is not an emergency contact
3. Underneath permissions, click on the check box that says 'Make an Emergency Contact'
4. Open up the Purple Troomi app on the device
5. Wait until you see the notification on the phone that says Parent Portal settings were updated
6. Close the Purple Troomi app
7. Go back to the Parent Portal, change the contact back to a non-emergency contact
8. Reopen the Purple Troomi app
9. Again, wait until you see the notification on the phone that says Parent Portal settings were updated
10. Last, verify the contact list has been updated
11. If it has not been updated, we recommend restarting the phone and then checking again if it has been updated
123 Method:
1. Navigate to the Contacts section of the Parent Portal
2. Click on any of the contacts
3. At the end of the contact name, add 123 (For Example, John Smith should be changed to John Smith123)
4. Hit 'Save'
5. Hard refresh the Parent Portal window (Shift + refresh)
6. Click back into the contact you changed
7. Remove 123 from the contact name
8. Hit 'Save'
9. Restart the phone. All contacts should appear after this.