Q: What is the Troomi Smart Browser?
A: The Troomi Smart Browser is a secure, filtered, and parent-managed web browser designed specifically for kids and families. It combines safe web browsing, a secure YouTube viewer, and a guardrailed AI assistant (Byte), all backed by detailed activity reporting for parents. The browser is part of Troomi’s mission to empower families with technology that protects, educates, and encourages healthy digital habits.
Q: How is the Troomi Smart Browser different from a regular browser like Chrome?
A: Unlike a standard browser, the Troomi Smart Browser is built from the ground up for kids safety and parental insights:
Robust content filtering and Safe Search are always enforced.
Parent-managed settings in the Troomi Parent Portal.
Kid-friendly YouTube viewer with no ads, no comments, no public recommendations, and autoplay turned off.
Guardrailed AI assistant that is category sensitive and filtered.
Detailed browsing and YouTube activity reports for parents.
It’s not just a browser—it’s a fully managed, kid-safe digital environment.
Q: Who is the Troomi Smart Browser designed for?
A: The Troomi Smart Browser is designed for kids and teens using Troomi devices, and for parents who want a safer, more transparent way to let their children explore the internet, watch YouTube, and start using AI in a controlled setting.
Q: How do I get the Troomi Smart Browser on my child’s device?
A: The Troomi Smart Browser is installed and managed through your Troomi Parent Portal. You’ll see browser settings and controls in the Parent Portal under your child’s profile. From there, you can enable/disable the browser and its features.
Q: What dashboards are available to parents, and what do they show?
A: The Parent Portal includes dashboards that give visibility into your child’s activity and help you understand how they are using their device over time. Parents can see insights such as Activity Overview which provides a general view of your child’s activity, including browsing and usage patterns. The Troomi Smart Browser dashboards also provide insights that go beyond basic reporting by identifying patterns in your child’s activity over time. This includes browsing, video consumption, and AI interactions.
For example, if your child is consistently engaging with content related to a specific topic—like chess—Insights may highlight that growing interest and provide examples of the types of content they are exploring.
These dashboards are designed to give parents both visibility and understanding, helping you stay informed and support your child’s digital habits.
Q: Will my child lose their saved sites when we upgrade from KidSmart Browser?
A: No. When you upgrade from KidSmart Browser to the Troomi Smart Browser, your child’s safe-listed websites will migrate into the new browser environment.
Q: How does content filtering work in the Troomi Smart Browser?A: The Troomi Smart Browser uses smart content filtering to help block inappropriate, unsafe, or adult content. Instead of scanning every page in real time, websites are categorized and compared against parent-selected content settings. This allows kids to browse freely within approved categories while blocking access to content that falls outside of family guidelines. Parents can also customize their child’s experience by creating allow and block lists for specific sites.
Q: Is Safe Search always on? Can my child turn it off?
A: Safe Search is always enforced in the Troomi Smart Browser. Your child can not turn it off from their device. This helps filter out explicit and inappropriate results from major search engines and keeps search results more kid-friendly.
Q: Can I allow specific sites that are blocked by default?
A: Yes. Parents can create custom allow lists in the Parent Portal. If a site is blocked by default but you decide it’s appropriate for your child, you can manually approve it. Once approved, your child can access that site through the Troomi Smart Browser.
Q: Can I block specific sites that are allowed by default?
A: Absolutely. If there’s a site you don’t want your child to use—even if it’s not blocked by default—you can add it to your custom block list in the Parent Portal. Once blocked, your child will not be able to access that site.
Q: Is the filtering perfect? Can my child still see something inappropriate?
A: While Troomi’s filtering is designed to be robust and kid-friendly, no filtering system is 100% perfect. There may be rare cases where content slips through or safe content is blocked by mistake. That’s why we also provide detailed activity reports, site access requests, and parent-managed allow/block lists so you can stay informed and adjust settings as needed.
Q: Where do I manage Troomi Smart Browser settings?
A: All settings for the Troomi Smart Browser are managed in the Troomi Parent Portal. From your Parent Portal, you can:
Enable or disable the browser entirely
Enable or disable YouTube viewing and AI assistant
Set daily time limits or schedules
Manage allow/block lists for websites
Q: Can I set different rules for each child?
A: Yes. Each child’s Troomi Smart Browser settings are managed individually. You can set different categories, schedules, and site permissions per child based on specific categories you can approve for your child.
Q: Can I turn off certain features like YouTube or AI while still allowing browsing?
A: Yes. You can disable YouTube and AI while still allowing browsing and Safe Search. This gives you flexibility to allow only the parts you feel comfortable with at a given time.
Q: How do daily limits and schedules work?
A: In the Parent Portal, you can set a maximum amount of time per day your child can use the browser. You can also set specific times of day when browsing is allowed or not allowed (for example, blocked overnight or during school hours, allowed after homework).
Once limits are reached or outside scheduled hours, your child’s access to the Troomi Smart Browser is restricted until the next allowed period.
Q: What kind of browsing activity can I see as a parent?
A: The Troomi Smart Browser provides detailed activity reporting, including:
Sites visited
Sites that were blocked
YouTube videos watched (through the YouTube viewer)
Browsing history grouped by hostname
Time on each site
Ai chat threads (if enabled) so you can see what your child asked and how the AI responded.
You can review this activity in the Parent Portal by enabling the Troomi Smart Browser dashboards.
Q: How is browsing history organized?
A: Browsing history is grouped by hostname. That means visits are grouped by main website (for example, “example.com”) rather than by every individual page, making it easier to see patterns and understand where your child spends their time. The history is also searchable, so you can find specific sites or topics quickly.
Q: How quickly does activity appear in my Parent Portal?
A: Activity is logged regularly and appears in your Parent Portal as the system syncs. While it is not guaranteed to be real-time down to the second, it’s designed to give you an up-to-date view of your child’s browsing and YouTube activity.
Q: Can my child delete or hide their browsing history in the Troomi Smart Browser?
A: No. Browsing activity is managed from the Parent Portal, not from the child’s device. Kids cannot clear or edit their history inside the Troomi Smart Browser.
Q: What happens when my child tries to visit a blocked site?
A: If your child attempts to access a blocked website, they’ll see a screen indicating it’s blocked. From there, they can choose to request access. This does not automatically grant access—it simply sends a request to you, the parent, for review.
Q: How do site access requests work for parents?
A: Parents control website access through their child’s browsing mode, along with the ability to approve or block specific sites.
Safe List – Only approved websites.
Your child can only visit websites that have been explicitly approved by you.Explore – Search freely, open only approved sites.
Your child can search the web, but can only open websites that are approved based on your settings.Advanced – Browse freely within approved categories.
Your child can browse more freely, but websites are filtered based on the content categories you have selected.Site Requests:
If your child tries to access a blocked website, they can request access.You’ll receive a notification in the Parent Portal.
You can review the site and choose to approve or deny the request.
If approved, the site is added to your Safe List.
If denied, the site remains blocked.
Manual Control:
Parents can add websites to the Safe List or block list at any time without waiting for a request.
This setup allows you to choose the level of freedom your child has while still maintaining control over what content they can access.
Q: Can I change my decision later for a requested site?
A: Yes. Approved or denied sites can be changed at any time from the Parent Portal. You can remove a site from the allow list, add it to the block list, or revisit your earlier decisions as your child grows or circumstances change.
YouTube Viewer
Q: How does YouTube work in the Troomi Smart Browser?
A: Instead of letting kids access full, open YouTube, Troomi provides a secure YouTube viewer inside the Smart Browser. This viewer:
Provides an ad-free experience
Removes comments, which often contain inappropriate or unmoderated content
Removes algorithmic recommendations, so your child isn’t pulled into endless suggested videos
Has Autoplay disabled, so the next video does not start automatically
You stay in control of how your child uses YouTube.
Q: Why are there no comments or recommendations in the YouTube viewer?
A: Comments and algorithm-driven recommendations can expose kids to inappropriate content or rabbit holes of unrelated videos. By removing comments and recommendations, Troomi focuses YouTube use on intentional, parent-approved viewing instead of endless scrolling.
Q: Why doesn’t YouTube automatically play the next video in the Troomi Smart Browser?
A: Autoplay is disabled in the Troomi Smart Browser’s YouTube viewer to prevent YouTube from automatically playing the next video. This helps kids watch videos more intentionally and reduces the chances of drifting into unrelated or inappropriate content.
Q: Is YouTube still filtered for content?
A: Yes. YouTube viewing is governed by the same safety principles as the rest of the Troomi Smart Browser. Troomi’s guardrails and your parental controls work together to keep YouTube use age-appropriate and more controlled.
Q: Can I turn YouTube off entirely?
A: Yes. In the Parent Portal, you can disable YouTube for a child while still allowing web browsing or the AI assistant if you choose.
Guardrailed AI Assistant (Byte)
Q: What is Byte, the AI assistant, and what does it do?
A: Byte is Troomi’s built-in, guardrailed AI assistant available in the Troomi Smart Browser. Kids can ask Byte questions, get help with homework, learn new topics, or explore their interests. Byte is designed to provide filtered, fact-based answers that are appropriate for the child’s approved category filters.
Q: How is Byte aware of topics available for discussion?
A: You can set specific category filters for each child in the Parent Portal. Byte uses this information to tailor its responses—giving user friendly responses within the guidelines of appropriate discussion for the approved categories, while still maintaining Troomi’s safety guidelines.
Q: Is Byte safe for my child to use?
A: Byte is designed with guardrails to filter out inappropriate topics and unsafe content. It focuses on educational, helpful, and family-friendly responses. However, because AI is not perfect, we still recommend that parents review activity and talk with kids about what they’re learning and asking.
Q: Can Byte be wrong or give incomplete answers?
A: Yes. Like all AI systems, Byte can make mistakes, misunderstand questions, or provide answers that are incomplete or not perfectly accurate. It’s a powerful learning tool, but it should be used alongside parental guidance, teachers, and trusted resources—not as the only source of truth. Encourage your child to verify important information and talk to you when they’re unsure.
Q: Can I turn Byte off if I don’t want my child using AI?
A: Yes. You can enable or disable Byte per child in the Parent Portal. If you turn Byte off, the AI assistant will not be available in that child’s Troomi Smart Browser.
Custom Home Screen
Q: What is the custom home screen in the Troomi Smart Browser?
A: The custom home screen is your child’s personalized start page inside the Troomi Smart Browser. It’s fully managed by you, the parent, from the Parent Portal. You can add approved websites, organize them into folders, and tailor the layout to your child’s needs and interests.
Q: How do I customize my child’s browser home screen?
A: From the Parent Portal, you can:
Add approved websites to your child’s home screen
Create folders of related sites (e.g., “Homework Help,” “Fun & Games,” “Learning,” “Reading”)
Drag and drop folders and sites to reorder them for convenience or preference
Remove sites or folders when they’re no longer needed
Only sites that have been approved through Troomi’s filtering system can be added to the home screen.
Q: Can I organize websites into categories or folders?
A: Yes. You can create folders based on themes, school subjects, or activities. Examples include:
“Homework Help”
“Math & Science”
“Fun & Games”
“Favorite Sites”
This helps your child quickly find appropriate sites without wandering around the open internet.
Q: Can my child add or remove sites from the home screen?
A: The home screen is parent-managed. Your child may be able to suggest sites (for example, by requesting access to a new site), but you control whether sites are added, removed, or reorganized on the home screen from the Parent Portal.
Privacy & Data
Q: What data does the Troomi Smart Browser collect about my child’s activity?
A: The Troomi Smart Browser collects and stores:
Sites visited
Sites blocked
Most visited sites
YouTube viewing activity inside the YouTube viewer
Time and date of visits
This information is used to generate activity reports for parents and to help Troomi improve safety and filtering. It is not collected so your child can be advertised to.
Q: Can my child see the same reports that I do?
A: Activity reports are primarily designed for parents in the Parent Portal. You’re welcome to share or review them with your child as part of teaching healthy digital habits, but they are not intended as a kid-facing feature.
Upgrade & Transition (KidSmart / Chrome)
Q: What happens when I move from KidSmart Browser to Troomi Smart Browser?
A: When you upgrade from KidSmart Browser:
The Troomi Smart Browser replaces KidSmart as the main browser.
Your child’s safe-list sites migrate into the Troomi Smart Browser environment.
You gain access to new features, including the AI assistant (Byte), improved activity reporting, the secure YouTube viewer, and custom home screen controls.
Q: What happens to Chrome on my child’s device with the Troomi Smart Browser?
A: If Chrome is installed, it will be treated as an app only and will no longer be available as a regular browser for your child. All web browsing will funnel through the Troomi Smart Browser, where you have content filtering, controls, and reporting.
Q: Do I need to set everything up again after upgrading?
A: Your existing safe-listed sites from KidSmart will migrate. However, you may want to:
Review and adjust category filters
Create or refine folders and home screen layout
Confirm or set daily limits and schedules
Double-check your allow/block lists to make sure they align with your family’s preferences
This is a great time to review settings as your child grows.
Troubleshooting & Common Questions
Q: My child says a website they need for school is blocked. What should I do?
A: If a needed site is blocked:
Ask your child to request access from their device (if they haven’t already).
Open the Parent Portal, review the site, and decide whether to approve it.
If approved, it will be added to your allow list and become accessible through the Troomi Smart Browser.
Q: A site I thought was safe is showing up as blocked. Why?
A: Some sites are blocked automatically because they appear to contain content that may be inappropriate according to Troomi’s filters. If you’ve reviewed the site and consider it safe for your child, you can add it to your allow list from the Parent Portal to override the default block.
Q: The browser says a site is allowed, but something in it looks questionable. What should I do?
A: If you find content you’re not comfortable with:
Add the site (or a specific hostname) to your block list in the Parent Portal.
Talk with your child about what they saw and how to handle similar situations in the future.
Optionally, review their activity report to see if they spent time on related sites.
Q: My child says the AI assistant (Byte) wouldn’t answer a question. Why?
A: Byte is designed with safety guardrails. If your child asks about topics that are inappropriate or outside the assistant’s scope or allowed categories, Byte may refuse to answer or redirect the conversation to something safer or more appropriate. This is intentional and part of how Troomi keeps the experience kid-appropriate.