TABLE OF CONTENTS

Summary

This article is show how to transfer files from the Troomi phone to a windows computer or a Mac computer. When the phone is connected to a computer then files can be Dragged and Dropped, or Copy and Paste from phone to device, and vice versa.


Transfer files using windows

  • First connect the Troomi phone to a computer. It will pop up a permission tab on the phone. You will need to click on Allow on the Troomi phone so the computer can access your data.
  • You can then open up file explorer on the computer 
  • On the left hand side scroll down and click on This PC
     
  • Double click on the phone so we can access the data you want to transfer
     
  • Double click on Internal storage to move the files you want to be on the computer.
  • Go to the file location to the files you want to move.
  • Select all files you want to transfer.
    • If you are selecting one file you just need to click on the file just once
    • If you want to select multiple files hold Ctrl and then select all the files you want to transfer.
    • If you want to select all files click on the first file, click and hold shift, and click on the last file.
  • Right click on one of the files you selected once you selecting all files you want to move within the folder.
    • Select cut if you want delete from current locations and move to new locations
      • Be aware if you use cut be sure you paste the information before you cut or copy again. If you don't paste after you cut and copy/cut another file the first initial file may go back to the original folder or they will lose that data. 
    • Select copy if you want the files to be move and still be on the same device
  • Go to a folder on the computer that you want to save your files. Right click within that folder and select paste. All data will be moved or copy to the new locations.
    • If you don't see the icon to paste then you can click Show more option or if you are on a windows 10 device click Paste.




Transfer file through Mac


Before you start the process on moving files be sure that the Android version is 3.0 or later, and make sure the Mac OS version is 10.5 or higher.


Android 3.0 release on 2011. All Troomi phones have Android 3.0 and later.


  • You can open Android file transfer through the browser.

  • Or you can open Android File Transfer in your downloaded page in Find.
  • Click on File at the top and then click on Find.
  • Click on drag Android file transfer to the Application folder.

  • Open up find.
  • Go to Applications and double click on Android File Transfer. 

  • Plug in the Android phone to the Mac and click on Allow on your Android phone.

  • You should get this screen when the Android phone connects to the Mac computer.
  • Note: if you get this error message you need to unplug the Android phone, double click on Android File Transfer app again, and plug the phone back into the computer.

  • You do need to open up Find. Click on File and select Find.
  • Have both files side by side.
    • Reason for having both windows open is due to Android File Transfer doesn't have the ability to copy & paste
  • Go to the location you want to transfer files to the Mac computer.
  • Select the files you want to Transfer.
    • If you are selecting one file you just need to click on the file just once
    • If you want to select multiple files hold Command and then select all the files you want to transfer.
    • If you want to select all files click on the first file, click and hold shift, and click on the last file

  • Once you select the files drag and drop the files you want on the Mac computer