TABLE OF CONTENTS

Summary

This article is based on how to use an MicroSD card with windows. This will guide you on how to insert the microSD card in the phone and how to transfer files from phone to microSD card and microSD card to computer.


How to insert MicroSD card


Things you'll need:

  • Your phone
  • The SIM tool that came in the box. (If you don't have this, a small paperclip will also work)



  • Start by turning your phone off and removing the case.
  • Locate the SIM card tray on the left edge of your phone.



  • Slowly insert the SIM tool (or paper clip) into the small hole below the tray until it ejects and then slide the tray out.




A12

    For the A12, there will be multiple slots within the sim card tray. Insert the MicroSD card on the left slot of the tray.




A13

    The A13 sim card tray has two slots. Insert the MicroSD card on the left slot of the tray.




A14

    The A14 sim card tray has two slots like the A13 but doesn’t have the slot that is blocked. Insert the MicroSD card on the left slot of the tray





XCOVER

    For the XCover Pro, the MicroSD Card slides into place on top of the SIM Card; it will click into place.


   


SD Adapter

Androids phone uses MicroSD cards and not regular SD card. If you plan on transfer files from the MicroSD to computer some computer doesn't have the MicroSD slot. However there should be a regular SD slot where the SD adapter comes in handy. Also there are Adapter out there if your computers doesn't have either a SD or MicroSD slot.





Change locations on where files goes on the Android phone

Note: The following software steps are the same for all four versions of the phone from this point on.


After inserting the MicroSD card, open up the Camera app, and it will prompt you to change the location if you want the photos to automatically transfer to the MicroSD card.



If you don’t want photos to automatically save on the MicroSD card. Within the camera app click on the setting icon on the top left corner.


Scroll down and click on Storage Location.


You can click on where you want the pictures to automatically be saved to.


Transfer files to another locations

Files can be moved from any location within the phone storage to the MicroSD card and vice versa.


  • On the phone go to My Files app
  • Click on internal storage
  • Go to the locations you want to move data from internal storage to the MicroSD card
  • Press & hold the file to select it.
    • After you press & hold the first picture, you can tap on other files if you want to move multi files at once.
    • At the top left you will see an All button to select all files within that folder
  • Then select Move at the bottom-left.


  • You can use the Back arrow at the top-left to navigate backward.
  • While you’re navigating, you’ll have a bar along the bottom with an option to “Move Here”

  • Simply navigate back to the landing screen for My Files and select the MicroSD Card:
  • Navigated to the folder that you want to move the file to.
  • Once you are at the location simply press Move Here at the bottom, and the file will be moved.



Move files to a computer

Files can be moved freely between computers and the MicroSD Card. When the phone is connected to a computer then files can be dragged and dropped from card to device, and vice versa.


Transfer files using windows

  • First connect the Troomi phone to a computer. It will pop up a permission tab on the phone. You will need to click on Allow on the Troomi phone so the computer can access the files.
  • You can then open up file explorer on the computer 
  • On the left hand side scroll down and click on This PC
     
  • Double click on the phone so we can access the data you want to transfer
     
  • Double click on the MicroSD card or Internal storage to move the files you want to be on the computer.
  • Go to the file location to the files you want to move within the MicroSD card .
  • Select all files you want to transfer.
    • If you are selecting one file you just need to click on the file just once
    • If you want to select multiple files hold Ctrl and then select all the files you want to transfer.
    • If you want to select all files click on the first file, click and hold shift, and click on the last file.
  • Right click on one of the files you selected once you selecting all files you want to move within the folder.
    • Select cut if you want delete from current locations and move to new locations
      • Be aware if you use cut be sure you paste the information before you cut or copy again. If you don't paste after you cut and copy/cut another file the first initial file may go back to the original folder or they will lose that data. 
    • Select copy if you want the files to be move and still be on the same device
  • Go to a folder on the computer that you want to save your files. Right click within that folder and select paste. All data will be moved or copy to the new locations.

Transfer file with SD adapter (Window)

  • Plug in the MicroSD card into the computer.
    • If you don't have an MicroSD slot you might have a SD slot. You will need to have a SD Adapter to do so.
  • Once you insert the MicroSD or SD Adapter open up file explorer on the computer. 
    • On the left hand side scroll down and click on This PC.
       
    • Double click on the USB Drive
      • The letter next to USB Drive will be different depending on how many USB drive are connected to the computer. Make sure you know which drive you are selecting. You can also disconnect all other USB drive for a moment to know which drive is the correct MicroSD card.
    • Double click on USB Drive to move the files from the MicroSD onto the computer.
    • Go to the file location to the files you want to move within the MicroSD card .
    • Select all files you want to transfer.
      • If you are selecting one file you just need to click on the file just once
      • If you want to select multiple files hold Ctrl and then select all the files you want to transfer.
      • If you want to select all files click on the first file, click and hold shift, and click on the last file.
    • Right click on one of the files you selected once you selecting all files you want to move within the folder.
      • Select cut if you want delete from current locations and move to new locations
        • If the customer use cut be sure they paste the information before they cut or copy again. If the customer doesn't paste after they cut and copy/cut another file the first initial file may go back to the original folder or they will lose that data. 
      • Select copy if you want the files to be move and still be on the same device
    • Go to a folder on the computer that you want to save your files. Right click within that folder and select paste. All data will be moved or copy to the new locations.


Troubleshooting MicroSD Card

Here is a link to troubleshoot any issue the MicroSD Card may have when trying to use it on a phone or computer.

https://www.cleverfiles.com/howto/fix-sd-card-not-showing-up.html#reinstall_driver:~:text=How%20to%20Fix%20the%20%E2%80%9CSD%20Card%20Not%20Showing%20up%E2%80%9D%20Issue%3F