If you purchase the 3-year warranty that we offer (with a monthly price), we’ll replace a broken phone.

If you have any issues with your phone, please contact Troomi support. Our team will help guide you through the process of identifying and resolving the issues with your phone. If you do need a replacement and are covered by the Troomi warranty, Troomi support will walk you through how to send your phone in for repair and/or replacement.

The timeline of a repair or replacement varies.