TABLE OF CONTENTS

What is the KidSmart App Assistant?


KSAA



Some Troomi KidSmart Apps require extra libraries and tools in order to run. In these cases the KidSMart App Assistant will take care of everything you need.


The KidSmart App Assistant will open automatically if needed. Once open touch install to complete the installation process


How do I use it?


When an app is installed from the Parent Portal that requires the KidSmart App Assistant, the phone should begin downloading the app and then automatically open the KidSmart App Assistant. Once it opens, find the app you want and select Install.



Which Apps Use the KidSmart App Assistant? 


 Not all apps use the App Assistant. Here are the ones that do.


  • Apple Music
  • Here Comes the Bus
  • LDS Member Tools
  • Skyward
  • TeamReach
  • Toca Kitchen 2

Troubleshooting


App Assistant did not open automatically.


If an app downloads but does not open the App Assistant AND cannot be found in the App Drawer, you may need to open the App Assistant manually



If the KidSmart App Assistant doesn't automatically open after the download completes, you can manually open it on the phone.


  1. Open the App Drawer by swiping up on the Home screen
  2. Open KidSmart App Assistant
  3. Select Install

Installation file isn't deleted after install/uninstall.


After installing, the downloaded file should automatically delete itself as part of the cleanup process. If it doesn't, you can manually delete it. This may also apply if you uninstalled the app on the phone and it detects the app should be there before uninstalling it from the Parent Portal. In this case, the app may download itself again. 

In either case, it's easy to delete.

  1. Open the KidSmart App Assistant
  2. Find the app you want to delete
  3. Select the three-dot menu next to the Install button
  4. Select Delete
  5. The app is now removed from the list of downloaded apps


I'm getting an error message about missing permissions.


The KidSmart App Assistant needs two special permissions in order to work. These should have been set up before you received your phone, but in case they weren't, here's how to fix it.

  1. In the KidSmart App Assistant, when the error message comes up, select Allow
  2. The app you wanted to install will then appear in the list of Downloaded apps
  3. Select Install
  4. Another message will appear letting you know your phone is not allowed to install unknown apps from this source
  5. Select Settings
  6. Enable Allow from this source and press Back
  7. Select Install
  8. If you see a message that Install Failed, this is fine. Select Install again.
  9. Once the app is installed successfully, the downloaded installation file will delete itself from the list.

The KidSmart App Assistant is empty when I open it.

This also indicates the permissions weren't properly set. In this case, we don't see the popup to allow access to the phone's storage. Instead, we have to do it from the app's settings screen.

  1. Open the App Drawer by swiping up on your home screen
  2. Long-press on KidSmart App Assinstant
  3. On the popup menu, select the little i to open the App info screen
  4. Select Permissions
  5. Under Denied, select Storage
  6. Select Allow management of all files
  7. Press Back until you're back on the App info screen
  8. Scroll down and select Install unknown apps
  9. Enable Allow from this source and press Back
  10. Select Install