Install Amazon Music

Summary

    This article will guide you on how to install Amazon Music on the Troomi phone manually. This article is due to the A13 phones having difficulties installing the Amazon Music app. For the moment this is an alternative way to install the app until we find a better solutions to install Amazon Music app on the A13 phones. This is the latest version of Amazon Music at the moment. The version is 24.1.1.


  • Go into the Parent Portal and install the Amazon music app.
  • Wait until Amazon Music app says fail to install. It may take up to 3 minutes.
  • We need the parent portal to have the app mark installed for this to work.
  • Download the file on a computer. Here is the link to go to the Google Drive and downloaded the file. The file is called Amazon Music_Extracted_1-16-24.apk
  • Once downloaded go to the file location on where you downloaded the Amazon file.
  • Plug in the Troomi phone to the computer.
  • Select Allow on the Troomi phone.
  • Make sure you have the phone set to Transferring files / Android Auto.
    • Scroll down from top to bottom on the phone to verify that the phone is on Transferring Files / Android Auto.
    • Select the tab and select Transferring files / Android Auto.
  • On the computer Right click on the downloaded file.
  • Select Send to. 
  • Select the Troomi device. It should be the last option to select.
    • If you don't see send to then you would need to click on Show more options.
    • Then you can select Send to.
  • Wait for the download to be complete.
  • Go on the Troomi phone and select the app called My Files.
  • Click on the APK icon.
  • Click on the file that says Amazon Music_Extracted_1-16-24.apk
  • Click on Install
  • You will see my files pop up. Select Settings.
  • Switch My files to on.
  • Click on Update.
  • Wait until the app installs and click on Open.
  • The app is now installed on the Troomi Device!