Step 1: Contact Support
- Contact support to have an agent enable Factory Reset on your device
- If an agent doesn't enable this, when you go to Step 2, Factory Reset will be grayed out.
Step 2: Initiate the Reset on the Settings menu
- Settings ->About -> Reset
- Choose Factory Reset
- tap OK
- Tap Delete All
This may take 3-5 minutes. Please be patient.
Step 3: Complete the Reset Process
Welcome Screen
- English
- Start
- Enable Permissions
- WiFi **you must connect to a WiFi network
- Next-Next-Next (allow it to download all Troomi files)
Android Home Screen
- Navigate to Updater App
- Pop-up Appear on top = ON
- Back Button
- Home Button
- Open Updater again
- Activate License
- Update MDM
- Will say “Succesfully Installed MDM…
- Open Purple Troomi App
- Select Appear On Top = Always
- Data Usage = ON
- Close Purple Troomi
- Re-open Purple Troomi App
- Permissions - Allow-Allow
- Open MDM
- You should see 4 buttons - hit Activate Admin
- Show register ID
- See Pair Code (This will need to be given to Troomi Support)
- Confirm UID
- **Pair
- Touch Registration complete
- Factory default Apps will disappear and configurations will download the rest of the Troomi apps